Contact information

At Flicker & Flame, we value open and timely communication with our customers. Whether you have a question, need support with an order, or simply want to share your experience — we’re here for you.

General Inquiries & Customer Support

For product information, order updates, or general questions, please contact us via:

Email: orders@flickerandflame.co.za
We aim to respond to all queries within 1–2 business days.

Order Issues & Returns

If you receive a damaged or incorrect item, please email us within 7 days of delivery with your order number and a clear photo of the issue. 

Social Media

Stay inspired, get behind-the-scenes updates, and share your #FlickerAndFlame moments with us:
Instagram: @flickerand_flame
Facebook: @flickerandflame

Please note: As a small-batch, handcrafted brand, we appreciate your patience. Every message is read and responded to with care.